We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your jewelry, we offer a straightforward 7-day return and refund policy.
Eligibility for Return
- Time Frame: You have 7 days from the date of receiving your order to request a return.
- Condition: The item must be unused, unworn, and in the same condition as when you received it, along with the original packaging and any accompanying certificates or tags.
- Non-Returnable Items: Custom-made, engraved, or personalized items cannot be returned unless they are defective or damaged.
How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at info@drakyjewels.com with your order number and reason for the return.
- Approval: Once your return request is approved, we will provide you with detailed instructions and a return shipping address.
Shipping for Returns
- You are responsible for covering the cost of return shipping.
- We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at info@drakyjewels.com with photos of the damage or defect. We will arrange for a replacement or full refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@drakyjewels.com.
Contact Us
For any questions regarding our Return & Refund Policy, please contact us at:
- Email: info@drakyjewels.com
- Phone: +91 78965 41230