We at D Z Jewellery understand that sometimes you may need to cancel an order. Please review our cancellation policy below to ensure a smooth process.
Order Cancellations
- Time Frame: You can cancel your order within 24 hours of placing it. After this period, we may have already begun processing your order, and cancellations may no longer be possible.
- How to Cancel: To request a cancellation, please contact our customer service team at info@drakyjewels.com or call +91 78965 41230 within the 24-hour window. Please provide your order number and any other relevant details.
After 24-Hour Cancellation Window
- If your order has already been processed or shipped, we are unable to cancel it. In this case, you may refer to our Return & Refund Policy for further instructions on how to return the item for a refund.
Refunds for Cancelled Orders
- Once your cancellation request is approved, any payment made for the order will be fully refunded to your original payment method within 5-7 business days.
- Please note that some payment methods may take longer for the refund to appear in your account.
Special Cases
- Custom Orders: Orders for custom-made, engraved, or personalized jewelry items cannot be canceled once production has begun.
- Out-of-Stock Items: If an item in your order is out of stock or unavailable, we will notify you and provide the option to cancel that portion of the order or replace it with an alternative product.
Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
- Email: info@drakyjewels.com
- Phone: +91 78965 41230