At D Z Jewellery, we are committed to delivering your jewelry purchases safely and efficiently. Please review our shipping policy below for details on shipping times, costs, and other important information.
Domestic Shipping
- Shipping Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Shipping Cost: We offer free standard shipping on all orders within [Country/Region]. Expedited shipping options are available at an additional cost, which will be calculated at checkout.
- Delivery Time: Standard shipping typically takes 3-7 business days, depending on your location. Expedited shipping can reduce the delivery time to 1-3 business days.
International Shipping
- Shipping Time: We offer international shipping to select countries. International orders are processed within 1-3 business days, and you will receive a shipping confirmation email once your order has been shipped.
- Shipping Cost: Shipping costs for international orders vary depending on the destination and will be calculated at checkout.
- Delivery Time: International shipping can take 7-21 business days, depending on the destination and customs processing.
- Customs and Duties: Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the buyer. We recommend checking with your local customs office for more information.
Tracking Information
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package on our shipping provider’s website.
Delayed or Lost Packages
While we strive to deliver your orders on time, unforeseen circumstances may cause delays. If your order is delayed beyond the estimated delivery time or appears to be lost, please contact us at info@drakyjewels.com so we can assist you in locating your package.
Order Issues
If your package arrives damaged or you receive the wrong item, please contact us immediately at info@drakyjewels.com with your order number and photos of the damaged or incorrect items. We will work with you to resolve the issue promptly.
Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses. Additionally, some countries may be excluded from our shipping options due to legal restrictions.
Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
- Email: info@drakyjewels.com
- Phone: +91 78965 41230